Careers

Accepting Applications: General Manager

Updated: 2024-12-13
Closing date: Until position is filled
Start date: March 17, 2025
Compensation Range: $113,465 - $132,365 CAD
Location: This is a fully remote position. This person can be based anywhere in Canada, as long as they are available during our core hours which are in EST. The company is based in Toronto with optional access to co-working space.
Work arrangements available: This is a full-time role (37.5 hours per week). While we offer flexibility in how our team structures their workday, the person in this role needs to be available during our organization-wide core hours and for scheduled meetings with staff and clients during regular business hours.

Young Associates warmly invites applications from members of equity-deserving groups, including, but not limited to: Indigenous peoples, people of color, people with visible and/or invisible disabilities, women, and people of marginalized sexual orientations, gender identities, and gender expressions.

If you can see yourself in this role, please consider applying whether or not you meet all of the criteria.

WHO WE ARE

We are not your average bookkeeping firm. Our niche is charities and nonprofits, and our first love is arts and culture. Young Associates is a fully-remote financial services firm offering a range of bookkeeping, payroll, business management, training, and consulting services to arts and other charitable organizations. Young Associates partners with clients to unify their records-keeping and management functions into processes that result in sound decision-making, well-supported by accurate and timely reports. Young Associates is a growing and dynamic organization offering services to over 80 clients across Canada since 1993.

THE ROLE

As the General Manager at Young Associates, you will be responsible for the day-to-day operations of the company. Through collaborative leadership, you will work with the Principal and Department Managers in Financial Services, Payroll and Operations to maintain a strong and healthy workplace characterized by a positive culture, thriving staff, satisfied clients, and a strong and growing bottom line.

You will support the Principal in realizing her vision for the company. This will include collaborating on the strategy for developing our clientele and service offerings, and the structure that supports them.

Working under the general direction of the Principal, your primary responsibility is to optimize the practice. You will execute strategy and monitor feedback (in the form of metrics, financials, and qualitative evaluations) to ensure the company is fulfilling its objectives. You will provide both guidance and direction to department managers, helping them to fully realize their own abilities and to create the same opportunities for their team members. Aiming for continuous improvement, you will determine the best way to achieve the company’s goals while balancing competing wants and needs; for instance:

client pricing expectations and staff compensation expectations;

investment in staff and investment in technology;
hands-on service and automation;
a flexible self-managed approach and rigorous attention to compliance and best practices;
growth and stability.

KEY VALUES

We’re looking for a leader to help grow our business while keeping the experience of our team at the forefront. Here’s what this looks like through the lens of our values:

Ethical: you care about our team and our clients, and you lead with integrity when making decisions that affect them.
Collaborative: you prioritize collaborating with your direct reports and with the rest of the leadership team. Nonetheless, you bring a decisive lens to our team and you’re willing to make the tough calls.
Knowledgeable: you may not be familiar with the financial services industry, but you’re a curious and continuous learner eager to gain expertise in our space. You contribute complementary expertise in people management and leadership. You value a culture of knowledge sharing, and you are passionate about helping your colleagues reach their goals for mastery.
Reliable: you do what you say you’ll do, whether it’s a commitment to clients or colleagues. You recognize when you need additional support to meet a commitment, and you don’t hesitate to seek it out.
Insightful: you add insight to the team by helping them define the problem and desired outcomes whenever they face a challenge. A problem well-defined is a problem half-solved. Instead of getting prescriptive, you coach and empower your team to design a solution with your support.

KEY RESPONSIBILITIES

Leadership

Mentor managers: you will manage the people managers for the bookkeeping, payroll, and operations teams and help them become exemplary leaders. As a people leader yourself, you will facilitate each stage of the employee experience for six direct reports (hiring, onboarding, training, regular 1:1s, career development, performance management, compensation decisions, and facilitating a safe work environment).

Oversee the way of work across our organization: You’ll collaborate with managers to create policies, procedures and guidelines, and advise on how to apply these tools in exercising judgment and making decisions. You will share responsibility with the Principal for creating and implementing policies and guidelines that affect all teams. You will ensure that all teams document and continuously refine their standard operating procedures.
Facilitate goal-setting across teams: Partner with the Principal to set multi-year goals and share that vision with the team managers. You will be accountable for ensuring that each department and team builds annual goals to align with the organization’s longer-term objectives.

Functional areas of practice management

Manage human resources strategy: You will implement and maintain HR policies and procedures (in partnership with the Principal, Operations Manager, and external consultants). You will also be a member of our Compensation Committee and ensure pay decisions are compatible with our compensation philosophy and framework.
Contribute to financial management: As a member of the Budget Committee, you will collaborate with the Principal and Operations Manager to set annual financial goals, monitor progress, and course-correct as needed. You will collaborate with team managers to translate budget goals into team targets.
Support client care: You will monitor client satisfaction and act as a final escalation point for client complaints and challenging contract negotiations.
Measure client profitability: Using our established metrics framework, you will identify trends and outliers and work with managers to implement improvements in our client service, efficiency, and profitability.
Lead new client intake: You will manage our client pipeline from initial inquiries to contracting and onboarding. You will lead sales calls with prospective clients, evaluate whether they align with our values, and work with team managers to develop proposals.
Amplify marketing and business development: You will collaborate with the Principal and external consultants to develop and execute strategies that elevate Young Associates’ brand.
Day-to-day management: As a member of the Admin Committee, you’ll meet weekly to monitor all functional areas of the company, review financials, and pursue special projects.

WHAT YOU BRING

Industry knowledge: You bring passion and dedication to the not-for-profit sector and are excited to translate your expertise to meet the needs of a professional services firm.
Leadership experience: minimum of 3 years in a management or executive role in a nonprofit, or in a practice management role in a professional services firm. You have a strong track record of managing a company at a senior leadership level.
Track record of developing managers: you’re a seasoned manager who can grow emerging managers into exemplary people leaders. You know how to coach managers on each stage of the employee lifecycle, including the tough conversations around performance or conflict. You align with our service-oriented management philosophy and you lead with a balance of collaboration and decisiveness.
Human resources and organizational development knowledge: you will bring a progressive lens to implementing our human resources strategy across all levels of the company, including helping Young Associates to become a more diverse and inclusive workplace.
Client care knowledge: you bring experience with donor, patron or member relations, or managing billable services. You understand how to build and maintain relationships with external customers and partners.
Operating framework knowledge: you have experience developing and implementing policies, guidelines, and procedures, and are comfortable with exercising judgement in complex situations. You bring the experience to coach our team on developing and applying these skills to standardize the way of work across our teams.
Financial planning knowledge: while you will not provide financial services directly to our clients, we expect you to be able to manage a budget, read financial statements, and gain insights from profitability metrics.
Sound decision-making: you use our management philosophy, values, mission, and internal policies and guidelines to inform your decision-making.
Conflict management: you are comfortable addressing conflict and having challenging, direct conversations with clients and employees. You understand how to establish common ground as a means for moving past conflict.
Communication skills: you have strong written and verbal communication skills.

Technology skills: you are comfortable using work and remote collaboration tools such as Excel, Word, email, and internal communication tools.

PERKS

Besides offering comprehensive benefits, flexible hours, remote work, a cell phone plan and a company laptop, we work for organizations that matter. Our clients are busy making the world a better place — and you will be contributing to their success. Working at Young Associates allows you to challenge yourself every day. Our culture advocates work/life balance, continuous learning, and opportunities to support positive community engagement.

HOW TO APPLY

Please send a resume and letter of interest addressed to Heather Young in PDF format in an email to careers@youngassociates.ca with the subject “GM2025”. The role will remain open until filled or until a sufficient number of applications have been received.

At all points during this process, disability-related accommodations are available on request. Please reach out to our hiring team at careers@youngassociates.ca with your needs and any questions you may have.

Accepting Applications: Bookkeeping Specialist

Updated: 2024-12-18
Closing date: Until position is filled
Start date: February 18, 2025
Compensation Range: $27.83 - $32.47 per hour
Location: Young Associates is based in Toronto, but the successful candidate can be based anywhere in Canada, as long as they are available during regular Eastern Time business hours. Young Associates also provides optional access to co-working space.
Work arrangements available: Part-time (20-30 hours a week), with the possibility to grow into a full-time role.

WHO WE ARE

We are not your average bookkeeping firm. Our niche is charities and nonprofits, and our first love is arts and culture. Young Associates is a fully remote financial services firm offering a range of bookkeeping, payroll, business management, training, and consulting services to arts and other charitable organizations. Young Associates partners with clients to unify their records-keeping and management functions into processes that result in sound decision-making, well-supported by accurate and timely reports. Young Associates is a growing and dynamic organization offering services to over 80 clients across Canada since 1993.

THE ROLE

As a Bookkeeping Specialist at Young Associates, you will provide full-cycle bookkeeping services to a portfolio of clients that you manage. You will have the autonomy to cultivate client relationships, scope of work, and lead pricing conversations with support from your manager.

Part of your role will be executing engagements with clients and supporting them with bookkeeping tasks. These tasks are varied and no two days are alike! Tasks include processing accounts payable and receivable; preparing bank, credit card and other reconciliations; ensuring receipt of supporting documentation for audit and tax purposes; filing payroll, GST/HST and T3010 returns; analyzing accounts and posting adjustments as needed; maintaining analytical schedules throughout the year and reviewing the accounts preparatory to audit; working directly with the auditor on your client’s behalf to finalize their financial statements.

KEY RESPONSIBILITIES

Apply your technical knowledge to deliver full-cycle bookkeeping services: You will manage the full account cycle of a client, from onboarding to year-end closing, and provide advisory throughout your client engagement. You will apply your knowledge of tax regulations, accounting theory, and regulatory frameworks to your day-to-day work.
Proactively grow your sectoral knowledge: Young Associates is a niche practice, specializing in registered charities and nonprofits, particularly in arts and culture. In this role, you will develop your understanding of how governance structure, funding and other factors shape our clients’ needs, and therefore our service delivery practices.
Deliver accurate work: You will be expected to deliver accurate work to clients with little oversight and to reach out to your manager and other senior team members when you need more support to verify work or to complete a non-standard task.
Demonstrate client care: You will be your client’s primary point of contact for the entire engagement, including any onboarding, pricing, and renewal questions. You will be tasked with anticipating ways you can improve the service we deliver to clients and flagging any challenges.
Support scoping: You will be tasked with scoping engagements with clients, and proactively working with our team to prevent scope creep.

What you bring

We are looking for an enthusiastic team member who puts their heart into the job. Our ideal candidate is a seasoned bookkeeper, passionate about the arts, culture or the nonprofit world and also has an affinity for numbers, systems and order. As a team, we value efficient, reliable work backed up by strong accounting and sectoral knowledge. In our client relationships, we prioritize a collaborative and ethical approach.

Technical proficiency: We are looking for an aptitude for and commitment to this type of work, demonstrated by:

3-5 years of accounting or bookkeeping work history
Proven track record of handling full-cycle bookkeeping as an in-house bookkeeper or for several clients
Working knowledge of computerized accounting systems
Familiarity with accounting applications (e.g. QuickBooks, Xero, Sage50)
Experience working in a services environment with multiple clients is a plus
Experience working with nonprofits or charities is a plus
Education in accounting, finance, business or nonprofit/arts management is a plus

Professional qualities:

You are a communicator and you enjoy sharing your knowledge and expertise. Customer service is a big part of this job. It’s more than just deskwork! We’re looking for a demonstrated ability to communicate clearly and concisely, verbally and in writing, in English.
Your communication skills and judgement help you discern when and how often to provide status updates to your team and clients on your work.
You take pride in your own work product, but also enjoy collaborating with your clients and your fellow employees to achieve organizational excellence.
You are able to manage your time. Within a flexible work environment, you can prioritize concurrent tasks, meet deadlines, and seek help from / offer help to team members when needed, to handle volume.
You are a self-starter. You enjoy working independently, and you’re also willing and able to ask for assistance or direction when you need it.
You are a problem-solver. You can identify and assess issues and prepare effective client-focused solutions. This includes proactively recognizing the potential for improving processes and services.
You are a life-long learner. You relish the opportunities for continuing professional education that come with this job.
You must be able to keep client matters strictly confidential.
You are comfortable using remote collaboration tools such as Google, Excel, Word, email, and internal communication tools.

AVAILABILITY

This is a part-time role (20-30 hours a week) , with the possibility to grow into a full-time role. The person in this role must be available at minimum 9 am to 1 pm (ET) on Wednesdays and Thursdays, and between 11am to 1pm (ET) on other weekdays for all-staff, team, and client meetings.

WORK LOCATION

Young Associates is based in Toronto, but the successful candidate can be based anywhere in Canada, as long as they are available during regular Eastern Time business hours.

PERKS

HOW TO APPLY

Please send a cover letter and resume via email to careers@youngassociates.ca with the subject “SPECIALIST2025”. The role will remain open until filled or until a sufficient number of applications have been received.

Accepting Applications: Bookkeeper

Updated: 2024-12-18
Closing date: Until position is filled
Start date: February 18, 2025
Compensation Range: $25.09 - $29.27 per hour
Location: Young Associates is based in Toronto, but the successful candidate can be based anywhere in Canada, as long as they are available during regular Eastern Time business hours. Young Associates also provides optional access to co-working space.
Work arrangements available: Part-time (20-30 hours a week), with the possibility to grow into a full-time role.

WHO WE ARE

THE ROLE

As a Bookkeeper at Young Associates, you will complete various bookkeeping tasks to support our clients. You will work as part of a team to deliver on several client engagements. At the same time, your focus will be levelling up your knowledge of Young Associates’ internal processes as well as general knowledge related to the service you specialize in. You will report to a people manager for your department and receive mentorship from your manager as well as other senior team members to get the support you need to grow in your role.

In this role, client work is varied and no two days are alike! Tasks include processing accounts payable and receivable; preparing bank, credit card and other reconciliations; ensuring receipt of supporting documentation for audit and tax purposes; filing T-slips, and GST/HST returns; analyzing accounts and posting adjustments as needed; maintaining analytical schedules throughout the year and reviewing the accounts preparatory to audit; working with your manager and the auditor to finalize your clients’ financial statements; and maintaining supporting documentation.

KEY RESPONSIBILITIES

Proactively grow your technical knowledge: You will apply your understanding of accounting theory, regulatory frameworks, and professional practices to your day-to-day bookkeeping tasks (shared above). You will be tasked with identifying anomalies and potential errors.
Proactively grow your sectoral knowledge: Young Associates is a niche practice, specializing in registered charities and nonprofits, particularly in arts and culture. In this role, you will develop your understanding of how governance structure, funding and other factors shape our clients’ needs, and therefore our service delivery practices.
Ensure work accuracy: Participate in regular, scheduled work reviews with your manager or a senior team member to ensure you get the support you need to deliver accurate work to our clients.
Enable us to deliver excellent client care: You will work with a manager and senior team members who own several client relationships, and you will support the client experience by executing tasks organized by your team.
Support scoping: You will be tasked with understanding our service offerings and the scope of engagement with each client. As a member of the team, you will share the responsibility of ensuring client work remains aligned with our contract scope.

WHAT YOU BRING

We’re looking for an enthusiastic team member who puts their heart into the job. Our ideal candidate is passionate about the arts, culture or the nonprofit world and also has an affinity for numbers, systems and order. As a team, we value efficient, reliable work backed up by strong accounting and sectoral knowledge. In our client relationships, we prioritize a collaborative and ethical approach.

Technical proficiency:

We are looking for an aptitude for and commitment to this type of work, demonstrated by accounting or bookkeeping work history; and/or nonprofit or charity work history; and/or a diploma or certificate in accounting, finance, business or nonprofit/arts management.
We provide training, but we expect you to walk through the door with a working knowledge of computerized accounting systems evidenced by employment history or completed courses using spreadsheets (e.g. Excel, Google Sheets) and one or more accounting apps (e.g. QuickBooks, Xero, Sage50).

Professional qualities:

You are a communicator and you enjoy sharing your knowledge and expertise. Customer service is a big part of this job. It’s more than just deskwork! We’re looking for a demonstrated ability to communicate clearly and concisely, verbally and in writing, in English.
Your communication skills and judgement help you discern when and how often to provide status updates to your team and clients on your work.
You take pride in your own work product, but also enjoy collaborating with your clients and your fellow employees to achieve organizational excellence.
You are able to manage your time. Within a flexible work environment, you can prioritize concurrent tasks, meet deadlines, and seek help from / offer help to team members when needed, to handle volume.
You are a self-starter. You enjoy working independently, and you’re also willing and able to ask for assistance or direction when you need it.
You are a problem-solver. You can identify and assess issues and prepare effective client-focused solutions. This includes proactively recognizing the potential for improving processes and services.
You are a life-long learner. You relish the opportunities for continuing professional education that come with this job.
You must be able to keep client matters strictly confidential.
You are comfortable using remote collaboration tools such as Google, Excel, Word, email, and internal communication tools.

AVAILABILITY

This is a part-time role (20-30 hours a week), with the possibility to grow into a full-time role. The person in this role must be available at minimum 9am to 1pm (ET) on Wednesdays and Thursdays, and between 11am to 1pm (ET) on other weekdays for all-staff, team, and client meetings.

WORK LOCATION

Young Associates is based in Toronto, but the successful candidate can be based anywhere in Canada, as long as they are available during regular Eastern Time business hours.

PERKS

Besides offering comprehensive benefits, flexible hours, remote work, a cell phone allowance and a company laptop, we work for organizations that matter. Our clients are busy making the world a better place — and you will be contributing to their success. Working at Young Associates allows you to challenge yourself every day. Our culture advocates work/life balance, continuous learning, and opportunities to support positive community engagement.

HOW TO APPLY

Please send a cover letter and resume via email to careers@youngassociates.ca with the subject “BOOKKEEPER2025”. The role will remain open until filled or until a sufficient number of applications have been received.