Staff Post
By Heather Young
I’ve been asked for advice on the least-expensive way to manage credit card processing.
Over the last number of years, sales by cash and cheque have dwindled, and the majority of earned revenues and individual donations are received by credit and debit cards and other forms of electronic transfer. In the past, processing fees applied only to a slice of our revenue base: now the “bite” can be significant.
On the plus side, the market is becoming more and more competitive. It’s not that long ago that we all had to have multiple bank accounts if we wanted to accept multiple payment methods, because some banks were allied with Visa and others with MasterCard. These days, numerous payment processors accept all major credit cards and funnel them to the bank of your choice
The array of payment methods continues to multiply. A quick Google search turned up the factoid that direct debit was invented only in 1984. More recently, arts organizations started wrangling the 24/7 payment universe as they put their box offices online. The next generation includes methods of accepting payments by smartphone – and the evolution will continue.
If you haven’t examined your payment processing costs (and methods) lately, maybe it’s time to shop around.
I put the question of inexpensive processing for Canadian non-profits to a number of LinkedIn groups, which provide a forum for sharing knowledge among colleagues internationally. The summary that you’re reading is therefore not the product of systematic research, but rather the contributions of a number of generous folk from Canada and the US who offered their recommendations, with a little fact-checking on my end.
I’m sure this list is far from exhaustive, but it’s a good starting point for comparison shopping. Readers will need to investigate which options are best suited to their needs.
The grid below captures an array of processors. It is followed by additional tips and recommendations from LinkedIn members. Thanks to them for these great ideas!
| Name of Service | Operating in… | Website | Accepts (per website description) | Comments |
|---|---|---|---|---|
| 5LINX Credit Card Processing / Pivotal Payments | Canada | http://everyswipecounts.5linx.com | Credit and debit cards | They promise the lowest discount rates in the industry. |
| Canada Helps | Canada | http://www.canadahelps.org | Can accept gifts of securities as well as credit cards. | A registered charity in their own right. Processes donations for other charities. Not the best rates, but you don’t have to establish your own accounts. |
| Chase Paymentech Canada | Canada | http://en.chasepaymentech.ca | Credit cards, debit cards, online payments. | |
| Elavon Merchant Credit Card Processing | Canada | http://www.elavon.com/acquiring/costco-canada/main.aspx | MasterCard, Visa, AmEX, Discover, Debit | Offered through Costco. |
| FirstData Canada | Canada | http://www.firstdatacanada.ca | MasterCard, Visa, AmEx, Discover, Interac | |
| Global Payment Systems | Canada | http://www.globalpaymentsinc.com/Canada/ | Credit and debit cards. | |
| IATS | Canada | http://www.iatspayments.com/english/about_IATS/index.html | Credit, debit, point of sale, QR codes and mobile giving. | Canadian company, focused on non-profits. A Ticketmaster subsidiary. |
| MOCA (Momentum Canada) Payment Systems | Canada | http://www.mocapayments.com | Visa, Mastercard, AmEx, Discover, chip and pin ATM cards. | Geared to small and mid-sized retailers in Canada. |
| Moneris | Canada | http://www.moneris.com | All major credit and debit cards and all major point of sale solutions. | |
| Optimal Payments | Canada | http://www.optimalpayments.com | Card and non-card payments; chanels like IVR, MOTO and virtual terminal. | LinkedIn user reports no hidden fees; just one monthly charge and credit card fee. |
| PayPal | Canada | https://www.paypal.com | MasterCard, Visa, AmEx, Discover | |
| Square | Canada | https://squareup.com | MasterCard, Visa | New in Canada, October 2012. Card reader attaches to iPhone or iPad. See YouTube demos. |
And now a few comments from LinkedIn contributors:
Usually if you are a member of the local chamber of commerce or other similar association they have better rates than being on your own.
…Gwendoline Turpin, via Bookkeepers Club
You need to be careful when investigating payment processors. Many that we looked at offered an attractive rate but then hit you with additional fees and monthly charges that make it more expensive.
Ian Hayes, via Non-Profit Professionals Toronto
I have approximately 150 arts clients across Canada using our Theatre Manager software and the majority of these (95%+) are non-profits. We’ve built 3 PCI compliant payment gateway interfaces into the software. This allows our clients options on which merchant account provider they want to use. Predominantly, Canadian clients use either Global Payment Systems or Chase Paymentech for merchant accounts. Based on the feedback, I’ve received the fee structures are fairly comparable, but as in indicator, we’ve noticed a growing number of our clients switching to Paymentech. I’m not aware of any ‘special’ rates for non-profits. From what I’ve been told, each organization is vetted based on the merchant account provider’s risk criteria.
…Tod Wilson, via Performing Arts Administrators
I’ve been quite successful negotiating with other processors (Moneris and Global Payments) and obtaining rates equal to or better than those available through Costco. Not just for NPOs and Charities of which I have quite a few, but also for regular retail operations.
The applied rates vary quite a bit depending on the “type” of card – it’s not just about credit card vs. debit card, but affiliate, international, non-VISA/MC cards, etc.
Global Payments (at least) refers to these as Interchange Downgrade Fees (IDF) and produces two tables E5 (enhanced) and E1 (standard). Typical differences between these are between .1% and .5% depending on transaction. E1 is generally what most retailers receive. In addition, they will generally also provide free (or reduced-price) terminals.
The details of the fees are complex as there are 31 card categories. It depends on which your client receives most – and the average value, volume etc. of these.
…Don Hobsbawn, via Sage 50 Canadian Edition Sage Accountants Network Members
Don is absolutely correct. If you know the number of monthly transactions, monthly volume in $, average transaction amount and types of cards being used you can negotiate better rates from your Merchant Account Provider (MAP).
If you already have a merchant account you should compare the numbers at the end of your first year with the numbers forecast when the agreement was put in place. You may be able to renegotiate the contract for a better rate if the numbers are higher than the initial projections.
It also doesn’t hurt to let your existing MAP know that you are shopping around. That can motivate them to offer better rates, or even to match the best rate you can find.
To provide the most flexibility in payment types NFP’s & Charities can look at a Paypal Merchant Account that offers many donor / payment options through a website gateway.
https://merchant.paypal.com/ca/cgi-bin/?cmd=_render-content&content_ID=merchant/merchant_accounts
If the NFP / Charity is small, and don’t want to carry the monthly fees and equipment rental costs they can look at “Card Not Present” or online based systems that may offer reduced rates.
http://na.sage.com/sage-payment-solutions/products-services/sage-virtual-terminal
There are also fee based organizations that provide payment options for Registered Charities that may not have the infrastructure to provide payments, anonymous or recurring donations and tax receipts. They take a percentage of each donation, then EFT the balance to the Charity.
http://www.canadahelps.org/Info/5/37/ss#cost2
Before you recommend any of these options you’ll need to conduct a thorough assessment of the needs of the organization to help find the best fit! If you’d like to evaluate the different MAP’s there’s a guide on building a spreadsheet to do so at:
http://www.cardserviceinternational.com/merchant-account-evaluation.htm
…Dave Greene, via Sage 50 Canadian Edition Sage Accountants Network Members
(Note on Dave’s last suggestion: the link takes you to the website of FirstData, which of course wants you to use their service! However, they provide useful generic information on how to evaluate your options.)
